At Chicago Health and Wellness ("we," "our," or "us"), we are committed to protecting the privacy and security of our visitors, clients, and patients. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website https://chicagohealthandwellness.com/, interact with us online, or receive our services.

By accessing or using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information in the following ways:

a. Information You Provide:

• Contact Information: Name, email address, phone number, and other contact details when you request information or fill out forms on our website.
• Health Information: If you provide health-related information in consultation requests or appointment bookings, it may include details such as medical history, symptoms, or current medications.
• Billing Information: When you purchase our services, we may collect payment information, such as credit card numbers or insurance details.

b. Information Automatically Collected:

• Cookies: Our website uses cookies to improve your experience, track site performance, and understand user behavior.
• Log Data: We collect information such as IP address, browser type, pages visited, and the duration of your visit.
• Analytics: We use third-party analytics tools like Google Analytics to track user interactions and improve our services.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide, operate, and maintain our services.
• To communicate with you regarding appointments, services, and promotions.
• To process payments and manage billing.
• To improve the functionality of our website and services.
• To comply with legal and regulatory obligations.

3. Disclosure of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service Providers: Third-party companies we engage for billing, data management, or other services necessary for our operations.
• Health Care Partners: If required for treatment, referrals, or coordinating care with other health professionals.
• Legal Obligations: If necessary to comply with applicable laws, legal processes, or to protect the rights and safety of our business and users.

4. Data Security

We implement a variety of security measures to ensure the protection of your personal information. We use encryption, secure servers, and access control protocols to safeguard your data.

However, please be aware that no system is 100% secure, and we cannot guarantee the absolute security of your personal information.

5. Your Choices and Rights

You have the following rights regarding your personal information:

• Access: You can request access to your personal data.
• Correction: You may request corrections if any of your information is inaccurate.
• Deletion: You may request the deletion of your personal information, subject to legal requirements.
• Opt-Out: You can opt out of receiving promotional communications from us.

To exercise these rights, please contact us at [Insert Contact Email].

6. SMS Consent and Communications

By providing your phone number to Chicago Health and Wellness, you agree to receive SMS notifications related to appointment reminders, service updates, promotions, and other relevant communications.

• SMS Opt-In: If you choose to opt into receiving SMS notifications, you provide explicit consent to receive text messages from us on the phone number provided. Consent is not a condition of purchasing any goods or services.
• SMS Opt-Out: You can opt-out of receiving SMS messages at any time by replying "STOP" to any text message you receive from us. After opting out, you will no longer receive text messages, except for messages confirming your opt-out.
• Data Security: Your phone number will not be shared, sold, or transferred to any third parties for the purpose of SMS marketing.
• Message Frequency and Rates: The number of messages we send will vary depending on your interaction with our services. Standard message and data rates may apply.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. You can adjust your browser settings to refuse cookies, but this may affect your ability to use some features of our website.

8. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 13, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. Your continued use of our services following the update constitutes your acceptance of the changes.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us.